✍️ Writing for Every Part of the Product

Issue #258 (Dec 20th, 2023)

Author

Yuval Keshtcher
December 20, 2023

Writing for Every Part of the Product 💻

From onboarding wizards to error messages, each touchpoint is an opportunity to guide, reassure, and connect with users. Comprehensive UX writing ensures a cohesive narrative, fostering user understanding and engagement at every interaction.

WHAT’S INSIDE ✍️

  • Articles with top tips for commonly overlooked areas of the product 👀

  • Tips for leveraging AI to write copy for EVERY part of the product 🤖

  • A reminder that we need to keep guidelines in mind 📏

  • A hot🔥portfolio you can use as a shining example

  • Get your free seat for our inclusive writing event with Jody Allard 🎤

  • A book recommendation to help you get onboarding done right 📖

The Hot Take 🔥

Microcopy, error messages, onboarding, empty states, notifications, the app store, and more. Every place our users are, there the UX writer should be! 

For each element, there are, of course, best practices. Check out these articles to familiarize yourself with the ins and outs of the unsung heroes of the user experience and become a force in this field.

The UX of Notifications | How to Master the Art of Interrupting

Why some notifications are more annoying than useful? And much more importantly, how to design them the other way around? This article will guide you through the simple steps to take when designing notifications to increase retention rate and users’ satisfaction.

uxmag.com/articles/the-ux-of-notifications-how-to-master-the-art-of-interrupting

Top 10 Examples and Guidelines for Empty States - UX WRITING HUB

Best examples of empty states in UX writing. A new way of thinking about them and the lessons we can learn.

uxwritinghub.com/empty-state-examples

Push Notification UX Design: The Ultimate Guide 2023

Bad push notification UX design can make users delete your mobile apps. Learn everything there is to know about push notifications and keep your users.

uxcam.com/blog/push-notification-guide

Microcopy in a nutshell: Past, present and future - UX WRITING HUB

In this post, we'll explain what microcopy is, share plenty of best practice examples and tips, and speculate about the future of micrcocopy.

uxwritinghub.com/what-is-microcopy

How to improve user onboarding with powerful UX copy | Appcues Blog

Power words can improve your user onboarding experience and increase conversions. Our friends at Leanplum shared a huge list of the best words for your UX copy—plus, how to use them in your product to onboard users, shorten time to value, prime for push notifications, and increase engagement.

www.appcues.com/blog/user-onboarding-power-words-copy

Best 10 Examples And Guidelines For Error Messages

Here are ten basic guidelines to help you create the most effective error messaging for your users. Click here to see all of them!

uxwritinghub.com/error-message-examples

Learn by Listening 🎧

Writing SaaS emails is an art form unto itself. Check out this great episode of Writers in Tech, where Jane Portman lays out exactly how to write impactful emails for your business and your customers.

Writing effective emails for Saas with Jane Portman @ Userlist

Jane Portman, CEO at Userlist and UI Breakfast presenter, has tons of advice on how to write lifecycle emails for Saas.

podcast.uxwritinghub.com/writing-effective-emails-for-saas-with-jane-portman-userlist

Pillars of the Community 💪

I Love Jorn’s contributions here! There are so many nuances to consider. Everything from legal compliance to the voices in our heads.

Microcopy Bite 💬

The cookie modal is one of the often overlooked areas in so many products. Sure, you can get away with generic copy, but seizing every opportunity to connect with your users and help them to know your brand better will earn their trust and loyalty.

Moment of Mirth 😂 

A big part of knowing what’s going on in all parts of the product is getting the invite to the meetings. So, UX writers…may the odds be ever in your favor 😉.

🤖 AI & UX

AI promises to help us apply voice, tone, and brand guidelines to copy for all aspects of our products. 

I wonder if this will make it easier for smaller and more stretched teams to ensure that their customers are greeted with on-brand copy no matter where they are in the experience 🤞.

Enhancing Robot Animation Onboarding: A UX Writing Case Study

Successful UX writing bridges the gap between complexity and user ease. Through language skills, adept learning, and user research we transformed Butter MAS Composer’s onboarding.

uxwritinghub.com/ux-writing-ai-and-robotics-onboardin-case-study

AI as a UX Assistant

Generative-AI bots support UX professionals by acting as content editors, research assistants, ideation partners, and design assistants.

www.nngroup.com/articles/ai-roles-ux

Upcoming Events 🎟️

In just 1 day, Yuval will be sitting down to talk about all things inclusion with the one and only Jody Allard.

Reserve your seat for this very special and FREE event.

See more of our upcoming Futureproof UX Content events here

UX Writing Jobs 👩‍💻

Whether you’re looking for an entry-level or senior role, we’ve got them all. We’re constantly updating the job board, so keep on checking!

Featured Portfolio 📒

This amazing UX Writing Academy alumni is now out there kicking butt and taking names, currently working as a content designer at eBay. Check out Spencer’s portfolio now. 

Spenser Warren - UX Writer for eCommerce, FinTech, Payments

I combine 10 years of experience solving complex business problems with the wordsmith abilities of a novelist. My writing makes your digital product copy clear, helpful, and concise. Here’s a sample of my work.

spenserwarren.com

Yuval’s Lit Pick 📔

Onboarding is such a critical part of the user experience and product success. Check out this read by Krystal Higgins for a closer look at how to get this right.

That’s All For Now 👋

Be the hero 🦸 of your professional circle and share our newsletter with your colleagues.

Want to be featured? Let me know at [email protected]

Until next time👋,

Yuval Keshtcher and UXWH team