✍️ The UX Writing of Conflict and Politics

Issue #249 (Oct 18th , 2023)

The UX Writing of Conflict and Politics

In light of everything happening in Israel and around the world, this issue of UX Writing Weekly will be dedicated to the UX and the words of conflict and politics.


  • Learn how governments use UX writing for more successful initiatives 🪪

  • Find out how UX writing and no-code tools created a platform that’s being used to identify and locate Israeli citizens impacted by Hamas 🔎

  • Get tips on empathy and UX for crisis management ⚠️

  • Find out how AI may impact future elections 🤖

  • Get a book rec to learn how to ace information architecture ℹ️

How Can We Write and Design Cleraly When the Stakes Are High? 🤓

Excellent UX writing can bring people together and even save lives during times of conflict. Conflict can also change our vernacular, inventing new words and reintroducing those we haven’t used in quite some time.

Politics and Governement

Governments need great UX writing to clearly convey to citizens what they need them to do and how to do it. Just like any other organization, they need to conduct user research, iterate, and of course, conduct user testing. Check out these articles for some insights.


Communicating with citizens and soldiers during times of conflict is crucial. At a moment when the user’s brain is potentially being bombarded with adrenaline or impacted by PTSD getting the words and the design right is a must.

Learn by Listening 🎧

This episode of Writers in Tech is so fitting for this particularly dark and difficult moment in history. Check it out for some clutch advice from Pieterjan Benoit when it comes to UX writing for moments of crisis.

Pillars of the Community 💪

We dug deep into the Microcopy & UX Writing archives for this one. Love the example that Aleece brought to us and what a great job it does of illuminating the importance of UX writing when it comes to government and elections. Writing for accessibility and understanding is critical to holding true to the ideals of democracy and the very notion of consent of the governed.

Microcopy Bite 💬

This example from the US shows how great UX writing can help a government to successfully roll out a policy change.

The copy here is friendly, action-oriented, and written at an appropriate reading level to reach people of many educational backgrounds. Also great that they used bullet points to make the task feel approachable.

Moment of Mirth 😂 

As a UX writer, it’s tough not to be indignant these days when you hear people trying to use AI to replace the work that you do. Keep calm and carry on. The value of your work and words will speak for themselves and demonstrate their value through the happy users they produce.

🤖 AI & UX

In time AI will change how officials are elected, how governments function, and, how we approach conflicts at home and abroad. Given that there are some major elections on the horizon, it seemed apt to review how some of the world’s brightest minds anticipate AI having an impact.


Whether you’re looking for an entry-level position or a senior role we’ve got them all. We’re constantly updating the job board, so keep on checking!

Portfolio 📔

Check out this stellar portfolio from a graduate of the UX Writing Academy who just happens to also be a former United States Marine. 🪖

Yuval’s UX Lit Pick 📖

The difficulty of making a government website or digital product accessible is a jungle of jargon and a tangle of information architecture. This book by Abby Covert is a great read for wrapping your arms around this complex topic and applying the principles to your writing.


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Until next time👋,

Yuval Keshtcher and UXWH team ✍️